TERMS AND CONDITIONS OF SALE ON THE INTERNET
These General Conditions of Sale are applicable to the merchant website https://www.revedelouis.com/fr/ and govern the sale of products of the brand REVE DE LOUIS .
The sale of REVE DE LOUIS articles from this site is available in French and English.
Any order on the online store REVE DE LOUIS is full acceptance of these Terms and Conditions by the customer who makes a purchase. They are accessible at any time on the site and in particular at the time of the registration of the order. You may print and retain a copy of these Terms and Conditions of Sale forfuture reference. Unless proven otherwise, the data recorded by us is proof of the transactions and their date.
The General Conditions of Sale constitute the only agreement between the parties and prevail over any other document. They can be modified at any time. The new General Conditions of Sale will be applicable to any order after their making available on the site.
REVE DE LOUIS
The site www.revedelouis.com represents the online store REVE DE LOUIS, is owned by a REVE DE LOUIS Brand, trademark with the INPI by M. Ludovic MINNE under the number 4375028. Management will be carried out ARTYSANS56 Limited liability Company, with a capital of 1500 euros, whose head office is located at 10 rue Dr Joseph audic 56000 VANNES . It is registered with the trade and companies register of Vannes under the number 801 684 986 and the intra-Community VAT number : FR 13 801-684986 . It is represented in effe ts hereof by Ludovic M INNE, acting qu ality Manager of the company. The host of the site is the company OVH 2 rue Kellermann – 59100 Roubaix – France
The company REVE DE LOUIS will take care of the realization and the production of the order.
All orders placed on the REVE DE LOUIS Online Shop are reserved for non-professional Customers having the quality of consumer, over the age of 18 and having full legal capacity ; and businesses “ end buyers’ otherwise than for resale. The resale of articles REVE DE LOUIS is formally forbidden to any buyer who would trade it as a profession , therefore REVE DE LOUIS limits his orders to 3 copies of an article of the same reference within the limit of 15 articles purchased by the same customer.
REVE DE LOUIS reserves the right to refuse any order deemed to be abnormal , particularly in the case of orders in quantity and / or an unusual amount for an end consumer and which would contradict the above statement.
For any information, question, advice or order follow-up, REVE DE LOUIS is at your disposal a Customer Service contacted:
- By e-mail via the online store REVE DE LOUIS or c ontact @ revedelouis.com
- By telephone at + 33 (0) 2 56 63 59 42 (non-premium call) Monday to Friday from 10am to 18pm (French hour)
Warning : You have a period of fourteen (14) days from receipt of your order to exercise your right of withdrawal, without penalty and without giving reasons. With regard to personalized items, you do not have the right of withdrawal.
ARTICLE 1 – ARTICLES PROPOSED FOR SALE
The items offered for sale on the REVE DE LOUIS Online Shop are described and presented as accurately as possible (specifications, illustrations, size, composition …) , allowing the Customer to know its properties and particularities, particularly as to the characteristics sought, the choice and purchase of a Product being placed under its sole responsibility.
Two types of articles are proposed :
- A selection of items collection from the traditional and new ranges of the brand REVE DE LOUIS ;
- Personalized items, created and manufactured to your specifications within the exclusive limit of the choices offered at the time of the order.
The offers of articles are within the limits of available stocks. Information on the availability of items are provided at the time of placing the order.
ARTICLE 2 – THE UNIT PRICES OF ITEMS AND THE TOTAL AMOUNT OF THE ORDER
The prices of the items are all taxes included (VAT rate in effect on the day of registration of your order), excluding shipping costs of the order.
Prices are in Euros (€) and are subject to change at any time. It being understood that the prices involved are those appearing at the time of the order .
The total amount of the order you plan to spend is shown on the screen “ Order Details “of your order, and includes the following information:
- Price including VAT of the articles
- Shipping cost
Shipping Costs will be indicated to the Customer on the basket validation page as well as on the order summary page, before the validation and payment of the order.
ARTICLE 3 – ORDER
Order taking is subject to compliance with a procedure whose main steps are as follows:
Step 1 : Selection of item (s) :
- For collection items : Selection of u or section s
- For custom articles: model selection, then customization of the article by an embroidered text
The Customer is invited to select the selected items and put them in the shopping cart by clicking on the “Add to Cart” button .
Step 2 : Access to BASKET “ :
At any time, the Customer may proceed with any deletion of items on the display page of his shopping cart, by pointing to the icon “Shopping Cart ” available on all pages of the Online Shop REVE DE LOUIS at the top right.
The Customer is invited to consult the summary of his order by clicking on the button “View Cart”. At this point, he can check the details of his order, identify any errors made in the data entry and correct them.
Step 3 : Confirmation of the order :
After validation of the basket by clicking on the button ” Validate the order “, the Customer is led to choose between 3 options:
- Order without creating a customer account but a guest account
- Login with his username and password to order using his account
- Order by creating a customer account
REVE DE LOUIS can not be held responsible for inaccurate information communicated by the Customer . The customer account will give access to a personal space allowing the tracking of orders and access to invoices.
To finalize the order, the Customer:
- must confirm their delivery and billing address, or indicate a new delivery and / or billing address.
- choice of the delivery method with the indication of the carrier and mention of the delivery time (s)
- View the balance of the order: items ordered and total amount of the order . During this step, it is possible to check the data entered during the ordering process and, if necessary, correct this data.
- should read these C onditions G eneral V ente and explicitly agree by checking the box “I have read and accept the Terms and Conditions” before the payment of the order.
- is then asked to pay the amount of his order by clicking on the button ” Pay ” giving access to the secure payment of his order. – information of bank details or choose to make a transfer –
- Final validation of the order by clicking on the button « MAKE A PAYMENT » .
Once the payment has been confirmed, the Customer receives, immediately and at the latest before delivery, a printable order confirmation e-mail in lieu of an order form, which also contains these General Terms and Conditions of Sale, the details of our Service. Online Sales, information about the right of withdrawaland the withdrawal form.
The Customer formally accepts the use of email for the confirmation of the content of the order.
The Customer will receive an e-mail confirmation of shipment when shipping the order.
W e reserve the right not to honor an abnormal order or made in bad faith and for other legitimate reasons. In this hyp othèse, the Customer will be notified via email of the cancellation of the order and will be refunded the amount it has, if any, paid in advance of the cancellation of the order.
For personalized items, you have a period of twenty-four (24) hours from the placing of your order to make any changes to the characteristics of articles (texts) , provided however that these changes do not involve any price modification .
To do this, send us an e-mail message to contact @ revesdelouis .com.
AVAILABILITY OF PRODUCTS
The offers of articles are within the limits of available stocks. The information on the availability of product s are provided at the time of placing the order on the article page. If it turns out that despite the DREAM vigilance LOUIS the Article s ordered are no longer available, REVE DE LOUIS inform the Client by any means (telephone or email) as soon as possible. No rate corresponding to (x) Article (s) not (s) will be made to the bank account of the Customer in case of unavailability of one or several products.
ARTICLE 4 – PAYMENT
The payment of purchases occurs exclusively, when placing your order, by credit card network Carte bleue, Visa, Eurocard / Mastercard, American Express or transfer . T he flow of the card is made within six (6) days after the award of the order, in the currency of the latter.
REVE DE LOUIS has set up a secure payment system for all orders made on its online store. Payments are made on an external platform through a payment provider – Cyberplus systempay – that respects the confidentiality of bank has information that the customer sends via an authorized bank and insured e a secure environment (SSL).
Payment card numbers are not stored on our site but on the secure site of a bank.
As part of payments made electronically, and to fight against the fraudulent use of means of payment on the Internet, we proceed to the verification of the reliability of the information entered by the customer during the registration of his order.
Thus, we proceed to the verification of concordance between the address of the bank card and the billing address.
We also reserve the right to request additional documents (photocopy of the identity card, proof of address …) to validate the purchase and send the or packages. These requests will be made by email or phone :
- For an order that has a different shipping address than the billing address
- For new customers
- For orders over two thousand (2000) euros.
We remain the owner of the items sold until full payment of the price, VAT and transport costs included.
The Customer has the possibility to download his invoice from his personal space in the section « My orders “
In the case where the customer has not proceeded to the creation of a customer account, the invoice will be attached to the email confirmation of shipping his order.
ARTICLE 5 – DELIVERY
5.1. DELIVERY – DESTINATION
Items offered for sale on the online store s eront delivered in France Met ropolitaine including Corsica and Monaco (excluding PO boxes) as well as 220 destinations worldwide.
Delivery possible by one or more providers depending on your location :
DHL, Colissimo, Chronopost, UPS, DPD, GLS …
The customer will be delivered to the address specified in your order and ser informed by email (SMS possibility) the assumption of u package by the carrier and the monitoring of delivery depending on the selected service provider.
Items are insured by us until delivery.
5.2 DELIVERY – TRANSPORT COSTS
Shipping costs are shown in Step 3 “Order Details ” of the order process. They depend on the delivery method chosen, which varies according to several factors, including:
- Size of the package
- Shipping weight
- Departure country
- Country of destination
- Followed or not
In an international shipment, in a country other than France, we enclose the appropriate customs documentation. The form allows customs officers in the importing country to know the contents of the package, the price, and whether it is a gift or a purchase.
If the package remains locked in customs, we can not guarantee you despite our documentation that you will or will not have customs fees. Any customs duties are collected when the package is delivered. The customer consignee of the parcel will be solely responsible for any additional charges billed by the customs services.
5.3. DELIVERY – TIME
The delivery time appears in step 3 “Order details ” of the order process. They depend on the delivery method and the choice of the selected provider.
In rare cases, international shipments may remain locked in customs; sometimes for days, and sometimes even longer. We have no control over customs delays.
You have not received your order within the time specified
– You have received the shipping confirmation e-mail but have not received your order within the specified time period :
- You can contact the selected carrier by email or phone
- We also invite you to contact our Online Sales Service: email@example.com
– If you are not delivered at the end of the specified period :
You may ask us (by registered letter with acknowledgment of receipt or in writing on another durable medium) to make delivery within a reasonable additional period.
If we have not executed within this period, the sale may then, if you wish, be resolved (by registered letter with acknowledgment of receipt, or in writing on another durable medium, under the conditions laid down in Article L216-2 of the Consumer Code).
The sale will be considered resolved upon receipt by us of the letter or writing informing us of this resolution, unless we have executed in the meantime.
You will then be refunded the total amount paid (including the transport costs paid at the time of the order for the item (s) concerned) within a maximum of fourteen (14) days from the date of the order. the date on which the sale was denounced.
5.4. DELIVERY – RECEPTION
To avoid complications when receiving the package, the client is é invited to read the information on the recovery modalities indicated or transmitted by the carrier selected in step 3.
Upon delivery of the order, the Customer must check the conformity and the status of his order in the presence of the carrier and issue, if necessary, mention all the relevant reservations regarding apparent defects (missing product, damaged package) on the slip of the carrier.
In all cases, you have a period of three (3) days, excluding holidays, from the receipt of your package to notify the carrier, by extrajudicial act or registered letter, your possible reservations (Article L133 -3 of the French Commercial Code).
ARTICLE 6 – RIGHT TO RETRACT – BACK – EXCHANGE – REIMBURSEMENT
THE RIGHT OF WITHDRAWAL
The Customer has a right of withdrawal allowing him to return the Products to REVE DE LOUIS without cause under the conditions set out below.
Given the unique and personalized nature of the personalized article, it can not be resumed or exchanged in accordance with Article L221-28 of the Consumer Code :
“ The right of withdrawal can not be exercised for contracts: (…) 3 ° Supply of goods made to the consumer’s specifications or clearly personalized … “.
As a result, the customer has no power to invoke any right of withdrawal. Also, it is recommended that the client devote the time and attention needed to create his personalized article .
For any exchange or return, without reason, the customer has a period of thirty (30) calendar days from the u of reception day or s item (s), the date on the receipt of the signed carrier by Customer having faith. According to the conditions laid down in Articles L221-18 and following of the Consumer Code , in the case of an order for several items delivered separately, this period runs from the receipt of the last article.
When this thirty ( 30 ) day period expires on a Saturday, Sunday or a holiday, it is extended until the next business day.
To exercise his right of withdrawal , the customer can :
- notify us of his decision by returning to us before the expiry of that period , directly the product accompanied by the withdrawal form, duly completed and signed . This form is attached to the order confirmation email or available online account if it has been created é, in “ MY ORDERS / MAKE A RETURN » .
- contact the Online Sales Service by email firstname.lastname@example.org and send us an unambiguous statement expressing willingness to retract r, accompanied by information about the items and quantities returned and customer details : name, postal address, phone number, email and order number.
For any other reason of return that the right of retraction, (product non conforming or damaged, error on the contents of the order, ect …), the Customer is invited to address a message detailing the information necessary to satisfy its request to the Sales Service online REVE DE LOUIS email@example.com, within fourteen (14) working days of receipt of products.
Except for legitimate reasons, any claim made after this period will be considered inadmissible.
If possible, we will be able to make a new delivery if necessary.
Articles can only be exchanged with other items of equal or greater value. Therefore, no refund will be made as part of the exchange procedure. If the item you want to redeem is worth more, you will have to pay the difference between the value of that item and the one you ordered.
Each product must be returned new with its original packaging.
In case of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, REVE DE LOUIS reserves the right to refuse the refund or exchange of the Product. REVE DE LOUIS will not make any refund if the Products returned by the Customer do not correspond to the Product (s) ordered or have any other origin than the REVE DE LOUIS Online Shop .
Once the return request has been validated, the Online Sales Service will send a return number and a pre-filled and prepaid return transport label to be printed and pasted by e-mail and / or on the online customer account. on the package .
Warning : the return label has a validity expiry date and must be used within fourteen (14) days of its issue.
REVE DE LOUIS is committed to repay the total amount paid during the order, for any item (s) that we will be returned (s), in accordance with the terms provided for in Article 6.
The refund will be made using the same means of payment as the one used for the initial transaction, as soon as possible and no later than fourteen (14) days after receipt of the returned item (s).
Attention, the expenses of return which we will have advanced (see above modality of return : return label pre-filled and prepaid by us) , remain at your expense, and will be deducted from the total amount of your refund.
Amount reimbursed = price of returned item (s)
+ transport costs paid by the consumer
– return shipping fees paid by REVE DE LOUIS
In any case, be sure to return your complete article (manual, accessories …) in its original condition, with the packaging, and the copy of your invoice. Items returned incomplete, damaged, damaged or soiled will not be accepted .
ARTICLE 7 – AFTER – SALES SERVICE
The REVE DE LOUIS After-Sales Service is responsible for making repairs as part of the implementation of the Legal Guarantees. No claim will be taken into account and no exchange of Products ordered on the REVE DE LOUIS Online Shop may be made at a point of sale in which the Products bearing the REVES DE LOUIS brand are sold .
To contact our After Sales Service , we invite you to contact us preferably by email: service.clientele @ revedelouis.com.
Your item will be sent to our workshops which will take the appropriate decision n th case of manufacturing defect found and validated by our workshops, we free repair or replace your item with a new item of equivalent value.
ARTICLE 8 – GUARANTEES – LIABILITY
8.1. LEGAL GUARANTEES
The proposed articles comply with the regulations in force. They benefit from the know-how and the quality of REVE DE LOUIS , as well as the legal warranties (legal guarantee of conformity, under the conditions of the article L.21 1 -4 and following of the Code of the Consumption, and guarantee against hidden defects, under the conditions of articles 1641 and following of the Civil Code).
As part of the implementation of the legal warranties, the customer is invited to check the conformity of the Products received in execution in execution of his order and, in the event of a defect noted, to contact without delay our Customer Service: firstname.lastname@example.org, which will indicate to you after verification, the procedure to follow , in accordance with the modalities envisaged in article 6.
8.1.1. Legal guarantee of conformity
The Customer has a period of two (2) years to invoke the legal guarantee of conformity from the delivery of articles.
In this case, he will be able to choose between the repair (if it is possible) or the replacement of the good, subject to the conditions of cost envisaged by the article L.21 7 -9 of the Code of the Consumption.
The defects of conformity which appear within a period of twenty-four months (24) months from the delivery are presumed to exist at the time of the delivery. As a result, you are not required to report the existence of the lack of conformity during this period.
8.1.2. Legal warranty against hidden defects
In addition, the customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code.
The Customer has a period of two (2) years to implement the guarantee against hidden defects from the discovery of the defect.
In case of discovery of a defect rendering the article totally or partially unsuitable for the use for which it is intended, you will be free to choose between the resolution of the sale or the reduction of the selling price.
8.2 . RESPONSIBILITY
DREAM LOUIS s era will not be responsible for the possible difference in color “screen / reality,” the terms of the personal message accompanying your gift and their possible consequences, of the custom item customization choices that do not agree, even if it’s a gift .
REVE DE LOUIS can not be held responsible , nor failing for any delay or non – fulfillment of the non-execution of one of its obligations , if the bad execution of the contract results from a case of absolute necessity, because of the very fact of the Customer or the unpredictable and insurmountable fact of a third party to the contract.
REVE DE LOUIS can not be held responsible an order that would have been placed by a minor, whether or not the parents had authorized this order.
ARTICLE 9 – PERSONAL DATA
The personal data collected is necessary for the processing of your order and is not at any time intended to be sold, marketed or rented to third parties.
This information can also be used for statistics, marketing analysis and customer relationship monitoring.
If you choose to subscribe to our commercial offers, we may be required to send you promotional offers, invitations to events or any news of the brand REVE DE LOUIS by mail, e-mail, sms, or phone according to the support (s) you have chosen.
Your personal data is collected on behalf of the company REVE DE LOUIS , in its capacity as controller. This data can also be communicated to its service providers located within the European Economic Area.
In view of the international influence of the REVE DE LOUIS brand and in order to optimize the quality of our service, your personal data may be transferred outside the European Economic Area. REVE DE LOUIS however guarantees to have taken the necessary measures to ensure a sufficient level of protection of privacy and liberties allowing a secure transfer of your data.
In any case, the information collected is strictly confidential and protected to prevent it from being distorted, damaged or unauthorized persons having access to it.
REVE DE LOUIS undertakes, however, that your personal data will not be stored beyond the period strictly necessary for the purposes described above.
ARTICLE 10 – INTELLECTUAL PROPERTY
The intellectual property rights on the site and on all the elements that make it up (brands, models, copyrights, domain names …) are the object of a right of ownership or exclusive use for the benefit of REVE DE LOUIS . Any total or partial reproduction of the site, without the express agreement of REVE DE LOUIS , is prohibited, except for personal and private use, to the exclusion of any commercial purpose. Violation of these provisions subject you to the penalties provided by law.
ARTICLE 11 – APPLICABLE LAW – DISPUTES
These General Conditions of Sale, the order and all the resulting acts are governed by French law.
In case of dispute , we invite the customer to contact our Online Sales Service at the following address: email@example.com
You can also resolve the dispute through the Online Dispute Resolution platform put online by the European Commission ( http://ec.europa.eu/consumers/odr/ )
In case of dispute and in the absence of amicable settlement, the French Courts are only competent.